Booking conditions
- With our nearest bank branch over 20 miles away, we no longer accept cash.
- All prices are inclusive of VAT.
- All prices shown are applicable at the time of booking and are not valid in conjunction with any other offer.
- Single occupancy prices are based on one person per room.
- Double room prices are based on two people sharing a room.
- Check-in is from 3.00 pm until 10.00 pm.
- Check-out is by 11.00 am, except by prior arrangement. Late check-outs may be subject to an additional charge.
- We regret that we are unable to accept pets. We are very happy to accept guide dogs and any assistance animals that has been trained by an organisation registered with Assistance Dogs International
- Smoking is not permitted anywhere within the hotel.
- There may be a two-night minimum stay at weekends, please enquire.
Cancellation policy
Flexible rates
For standard bookings, a debit or credit card will be taken and stored to secure your reservation, no charges will be made in advance. These types of bookings must be cancelled by 4 pm on day prior to arrival. If the hotel is unable to re-let the room at the same rate, a charge will be made for the total cost of the booking whether on a room only, bed and breakfast or dinner, bed and breakfast basis. Where a booking is made via an agent and commission on that booking is due, the full price agreed with the agent at the time of booking will be charged.
In rare circumstances, for guests who have booked direct on a flexible rate, we may be able to amend a booking after the cancellation time. In this case, the booking for the new date will be a non-cancellable, non-amendable rate.
Non-cancellable rates
Bookings made on an advance purchase rate will also require a debit or credit card however full pre-payment is taken at the time of booking. This type of booking is non-refundable and non-transferable.
Please note that guests booking this rate may want to consider the implications of Covid. A positive test or similar will not change the on-cancellable nature of this rate plan.
Restaurant bookings
No charge is made for the cancellation of a restaurant booking except in the case of large parties, Christmas party bookings, Christmas Day bookings, New Year’s Eve Bookings and any other bookings where a deposit has been taken. In these instances only, the deposit given will be forfeited but no further charge will be made.
Group bookings (for agencies and tour operators)
Group bookings (of four or more rooms) are subject to a twenty-eight day cancellation policy; the hotel must be notified of any cancellations, in writing, at least twenty-eight days before the day of check-in. If the hotel is notified after this time, a charge will be made for the full amount of the booking, whether on a room only, bed and breakfast or dinner, bed and breakfast basis.
In the case of a reduction to a group booking – where some of the rooms are cancelled and/or the number of nights are reduced – the hotel will accept a reduction of 20% from the total agreed cost without making any further charges, however any reduction in excess of 20% will be charged at the full rate whether on a room only, bed and breakfast or dinner, bed and breakfast basis.
Any cancellations made after 12 pm on the day prior to arrival will be charged in full.
Group bookings (for clubs, organisation and societies).
We understand that a group of travellers belonging to an organisation will need different terms and conditions to that of a travel agency. This is because, although the guests will travel together, they will be financially independent from one another and will normally be settling their own bills.
The following are the charges that will be applied to the individual in the event of cancellation. Charge percentages are based on the room rate, inclusive of any meal plans.
Fifty-six days (eight weeks) before arrival No Charge
Up to forty-two days (six weeks) before arrival 20%
Up to twenty-eight days (four weeks) before arrival 40%
Up to seven days (one week) before arrival 60%
Any cancellations made after 12 pm on the day prior to arrival will be charged in full.
Liability
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
